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Your Customer Support Centre

When you buy John Deere equipment you expect reliability. You also know that when you’re hard at work, the unexpected can happen. And when it does, you need quick resolution.

That's why we have a dedicated Customer Support Centre who are here to help. 

Our Customer Support Centre is a team dedicated to keeping you running - running as efficiently as possible. The team can:

  • Monitor alerts coming from your machine
  • Leverage export alerts from John Deere to address potential future downtime
  • Perform software updates from the dealership
  • Ensure your maintenance intervals are fulfilled 
  • Provide back up to our Service and Parts teams
  • Keep you updated with monthly promotions running across the business
  • Be at the end of the phone if you need us

Connected Support

Timing is everything.

John Deere equipment comes from the factory with technology built in. It senses potential issues and can alert you promptly - anywhere you are. Better yet, we can receive alerts and connect to your equipment remotely for further diagnostics.

Service Advisor Remote - Resolve issues more efficiently

Allows us to remotely anaylse diagnostic trouble codes in near real tie so technicians arrive on-site with the right parts and right tools to quickly repair your machine

Expert Alerts - Prevent downtime with predicitive diagnostics

An industry exclusive, Expert Alerts is a proactive monitoring system that automatically notifies us (with your permission) of potential machine issues. This allows technicians to diagnose issues remotely and fix them before they become a problem.

Speak to us today

Our Customer Support Centre is open Monday to Friday 9am - 5pm. Contact us today for any assistance with your John Deere.

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