Credit Controller

Credit Controller

place Ripon

Role overview

As Credit Controller you will play an important role within the credit control department in meeting cash flow requirements with a strong emphasis on building and maintaining client relationships ensuring service standards are of the highest level.

Essential Duties:

• Opening new accounts and responsible for the day-to-day management of your customer base.
• Establish and maintain internal and external customer relationships at all levels in a calm and professional manner.
• Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customer’s attention to obtain payment of due/overdue depts.
• Ensure the timely and pro-active co-ordination of payments in relation to cash collection and aged debt reduction.
• Resolving queries both internally and externally around outstanding invoices.
• Agree, negotiate, and enforce re-payment plans.
• Liaise directly with the Credit Control Manager to escalate issues with payment for 3rd party collection agencies.
• Maintain customer records notifying the relevant department of changes required and logging and dealing with queries.
• Managing credit limits in-line with relevant authorisations and escalate where required to the Credit Control Manager.
• Ensuring processes are followed as part of the collection requirements, account reconciliation and payments.
• Have a flexible approach to an ever-changing workload with the ability to prioritise.
• These duties are not exhaustive and may vary from time to time, depending on the needs of the business.

Skills & Qualifications:

• Minimum of 3 years’ experience working in a credit control/cash collection role and ideally in a sales driven environment. MICM preferred but not essential.
• Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS).
• Have an excellent telephone manner.
• Team player with proactive positive attitude and strong organisational skills.
• A systematic approach and an eye for detail.
• Ability to influence, negotiate and make judgements on need for consultation and escalation.