News | March, 2020 Archive

Coronavirus (COVID-19) Statement

 

Following the announcement by the Prime Minister on 23 March 2020 we are tightening controls at our depots.

 

PLEASE PHONE AHEAD BEFORE COMING TO THE DEPOT

 

General

  • Face to face contact is to be kept to an absolute minimum
  • No more than 2 people in the same room at the same time
  • Adherence to the 2-metre social distancing guidance
  • All non-essential travel has been suspended
  • No Farm and site visits without customer permission
  • Supplier visits to only occur if agreed in advance

 

Parts

  • Doors to the depots will be locked although restricted access continues to be allowed
  • Where possible please phone ahead – employees will be available over the phone for all depots
  • A maximum of 2 people will be allowed entry into the depot at the same time
  • 2-metre social distancing to be observed at all times within the depot
  • Parts will be arranged to be left in a ‘safe area’ for collection
  • Parts delivery will only be made to customers if prior arrangements have been made and agreed – social distancing measures to be followed eg agreed safe place to leave the parts
  • Parts counter, phones and card terminals cleaned regularly

 

Sales

  • Sales professionals will be working from home with visits to the depot only when necessary
  • Business to operate remotely via phone, text, email, social media
  • Prior to any farm visit all customers¬†will be contacted by phone to agree a safe time and place to meet
  • Appointments, farm and site visits will be available if mutually agreed between the sales team and customers
  • Machine inspections to be concluded at agreed location (no direct contact)
  • All demonstrations postponed until further notice

 

Service

  • On farm and in depot repairs and breakdowns will continue to be supported.
  • Disposable gloves will be worn at all times and points of contact need to be cleaned pre and post repair
  • All service vehicles will be issued with cleaning products subject to availability
  • Service managers and service administrators may move to home working
  • Social distancing must be observed